Refund Policy
Refund Policy for Notary Public Association
At Notary Public Association, we are committed to providing our students with high-quality online notary courses designed to equip them with the necessary skills and knowledge to succeed in their notary public careers. We understand the importance of a reliable and functional learning environment, which is why we stand behind the quality and reliability of our courses. Our refund policy is designed to protect both our users and our business integrity.
Refunds will be issued under the following circumstances:
Technical Malfunctions: If any of our courses cannot be commenced or completed due to technical malfunctions on our part, including issues like course content not loading or system inaccessibility, you may be eligible for a refund. Please report such issues to our support team within 7 days of occurrence, along with detailed information and any relevant screenshots or error messages. Upon verification, a full refund will be issued.
Instructor Absence or Course Delay: As an approved vendor, we will refund all fees within thirty (30) business days of the scheduled course date if:
- An instructor fails to appear at the scheduled time, date, and place of the approved course.
- The course is delayed in starting more than fifteen (15) minutes after the scheduled time. To be eligible, the participant must inform Notary Public Association of their request for a refund and exit the course before it starts.
Cancellation of Certificate of Approval: If the certificate of approval for Notary Public Association is canceled, we will refund all fees within thirty (30) business days to those who paid for a course scheduled after the effective date of the cancellation.
Non-Eligible Conditions for Refunds:
Course Completion: Accessing, starting, or completing a course disqualifies you from refunds, regardless of the outcome (pass or fail), as our resources are fully committed to providing and supporting your course access from the beginning.
Change of Mind: Refunds are not available for changes of mind after course access has been granted.
Process for Requesting a Refund:
Submit your refund request to our support team via email at team@notarypublicassociation.org, including your name, course title, purchase date, and a detailed description of the issue.
Our team will review your request and may reach out for additional information.
Approved refunds are processed within 14 business days to the original payment method.
For any questions or concerns about our refund policy, please contact us at team@notarypublicassociation.org.