Refund Policy for Notary Public Association
At Notary Public Association, we are committed to providing our students with high-quality online notary courses designed to equip them with the necessary skills and knowledge to succeed in their notary public careers. We understand the importance of a reliable and functional learning environment, which is why we stand behind the quality and reliability of our courses. Our refund policy is designed to protect both our users and our business integrity.
Refunds will be issued under the following circumstances:
Technical Malfunctions: If any of our courses cannot be commenced or completed due to technical malfunctions on our part, including issues like course content not loading or system inaccessibility, you may be eligible for a refund. Please report such issues to our support team within 7 days of occurrence, along with detailed information and any relevant screenshots or error messages. Upon verification, a full refund will be issued.
Instructor Absence or Course Delay: As an approved vendor, we will refund all fees within thirty (30) business days of the scheduled course date if:
Cancellation of Certificate of Approval: If the certificate of approval for Notary Public Association is canceled, we will refund all fees within thirty (30) business days to those who paid for a course scheduled after the effective date of the cancellation.
Non-Eligible Conditions for Refunds:
Course Completion: Accessing, starting, or completing a course disqualifies you from refunds, regardless of the outcome (pass or fail), as our resources are fully committed to providing and supporting your course access from the beginning.
Change of Mind: Refunds are not available for changes of mind after course access has been granted.
Process for Requesting a Refund:
Submit your refund request to our support team via email at team@notarypublicassociation.org, including your name, course title, purchase date, and a detailed description of the issue.
Our team will review your request and may reach out for additional information.
Approved refunds are processed within 14 business days to the original payment method.
For any questions or concerns about our refund policy, please contact us at team@notarypublicassociation.org.
By purchasing a Lifetime Membership, you acknowledge, understand, and agree that all Lifetime Membership fees are final, non-refundable, and non-cancellable. No refunds, credits, chargebacks, reversals, or prorated returns will be issued under any circumstance, including but not limited to: dissatisfaction, non-use, change in personal or business circumstances, or any other reason whatsoever. Upon purchase, immediate access to proprietary digital content and exclusive member benefits is granted, which constitutes full delivery of services. You expressly waive any right to dispute or reverse charges associated with a Lifetime Membership purchase.
Monthly and Annual Memberships operate on a recurring subscription basis. These memberships may be canceled at any time; however, all subscription fees already paid are strictly non-refundable.
Cancellation requests will only apply to future billing cycles.
When a member cancels, the cancellation will take effect at the end of the current billing period, and no further charges will be made.
No refunds, credits, or prorated adjustments will be issued for the remaining duration of the billing cycle, regardless of the date of cancellation or level of usage.
Failure to access or use the membership benefits does not constitute grounds for a refund.
Cancellations are not retroactive. Members remain responsible for any accrued charges prior to the effective date of cancellation.
By completing a purchase of any membership—whether Monthly, Annual, or Lifetime—you:
Affirm that you have read, understood, and agreed to these terms.
Acknowledge that all fees paid are non-refundable.
Authorize the Company to charge your payment method on a recurring basis until you submit a valid cancellation request (applicable to Monthly/Annual memberships).
Agree not to initiate any chargeback, payment reversal, or dispute, especially for Lifetime Membership fees, which are contractually final.
These terms are legally binding. Any attempt to dispute a valid charge or obtain an unauthorized refund may constitute breach of contract and/or fraud. The Company reserves the right to pursue recovery of outstanding balances, chargeback fees, legal fees, and damages.
We take great pride in providing high-quality notary products that meet state-specific standards and professional expectations. This Return Policy applies to all physical products purchased from the Company, including but not limited to notary stamps, embossers, journals, certificates, and office supplies. By completing your purchase, you agree to the terms outlined below.
All custom-made, personalized, or state-specific products are non-returnable and non-refundable. This includes but is not limited to:
Notary stamps and seals (including self-inking, pre-inked, or traditional rubber stamps)
Notary embossers and impression seals
Products containing personal information such as your name, commission number, expiration date, or state-specific notary designation
Certificates or identification products created specifically for your commission
Because these items are produced according to your unique notary commission information and cannot be resold or reused, all sales of custom products are final.
Once an order is placed and production has begun, it cannot be canceled, modified, or refunded.
We accept returns on eligible, non-customized products—such as notary journals, ink pads, storage cases, or general office supplies—provided that:
The item is returned within 30 days of delivery.
The product is unopened, unused, and in its original packaging.
The product shows no signs of wear, use, or alteration.
Returned items that fail to meet these conditions will not be accepted. Upon inspection and approval, a refund will be issued to the original payment method (less any shipping costs, which are non-refundable).
If a product arrives defective, damaged, or incorrect due to a manufacturing error, please notify us within 7 calendar days of receipt.
We will, at our discretion, offer one of the following remedies:
Replacement of the defective or incorrect item; or
Issuance of a store credit or refund (if the product cannot be replaced).
To process a claim, you must provide a clear photo of the damaged item and packaging, along with your order number and a written description of the issue. Claims submitted after the 7-day window may not be eligible for replacement or refund.
Customers are responsible for return shipping costs unless the return is due to a verified error or defect on our part.
We strongly recommend using a trackable shipping method. The Company is not responsible for lost or undelivered return shipments.
Refunds, when applicable, will be processed within 7–10 business days after receipt and inspection of the returned product.
In addition to custom-made products, the following items are non-returnable for health, safety, or legal compliance reasons:
Opened or used notary journals or record books
Ink bottles, ink pads, and refill cartridges that have been opened or used
Certificates or training materials (digital or printed)
Clearance or final sale items
By placing an order, you acknowledge that you have reviewed and agreed to this Return Policy. You understand that custom items are made to order and that all custom product sales are final.
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